The fastest way to lose a sale? A no-reply! Customers quickly become frustrated and move to competitors if they don’t receive prompt answers. Media Quokka helps your business operate at all times. Let’s be more efficient together
Building a lasting impression on your customer helps you create relationships that always last. It’s the human touchpoint where trust is earned, issues turn into opportunities, and satisfaction transforms into loyalty.
Customers reach out everywhere, phone, email, chat, and socials. Miss one, and trust slips. Our multichannel support (chat, email, social) ensures that every inquiry receives a human response, every time, building loyalty through personalized attention.
Impressions and passing more eyes are all that we need for your socials. We write sharp, scroll-stopping posts specifically made for platforms your audience is on.
Our trained teams turn frustration into satisfaction with fast, empathetic solutions. Every resolved complaint becomes a second chance to build trust, retain business, and show what your brand is really made of.
Site visits mean nothing without action. Our live lead capture services convert traffic into warm leads through real-time conversations, follow-ups, and seamless CRM integration.
Business never sleeps, but you can. Our virtual receptionists offer 24/7 professionalism that sounds just like your team, at a fraction of the cost. No overhead, no stress.
We walk every new customer through your product or service with clarity and confidence, reducing churn and increasing satisfaction from day one. Because first impressions last, and we make them count.
Media Quokka is one of the leading UK-based customer support service providers. Our human-centric approach ensures that every interaction is thoughtful, timely, and specifically for you, transforming first-time queries into loyal brand experiences. From live chat to call support, we deliver seamless, multichannel service that keeps customers engaged and satisfied.
Whether you’re scaling fast or tightening retention, Media Quokka helps you support smarter. If you’re searching for reliable, high-quality customer support services in the UK, you’re exactly where you need to be.
Every business has a voice; we learn yours. Our team aligns with your tone, values, and customer expectations, so support feels genuinely in-house. It’s your brand, just powered by experts.
From email and live chat to social DMs and calls, we build online customer service across every touchpoint. Always on, always accessible, without the overhead of managing it all alone.
We never let opportunities slip. Through our lead capture service, every message, missed call, or query becomes a chance to convert, with fast, friendly human support on the frontline.
We’re not just a customer service provider, we’re your brand’s problem-solvers. Issues are handled with empathy, speed, and professionalism, creating loyal customers one conversation at a time.
Support isn’t static. As a top agency for outsourced customer support in the UK, we constantly analyse, report, and refine, turning customer feedback into actionable growth for your business.
We don’t just answer queries, we build experiences that keep customers coming back. At Media Quokka, our support services are designed to help brands grow with clarity, care, and consistency.
We needed a proper website that looked sharp, worked well on mobile, and felt like us, Media Quokka nailed it. Imtiaz (from their team) took the time to understand our club’s vibe and goals. Within weeks, we had a site that players, fans, and sponsors actually use. It’s helped massively with signups and local visibility. Genuinely feels like they’re part of the squad.
They just get it. Clean design, smooth functionality, and performance-focused thinking. The Media Quokka team helped us level up our Shopify store and our paid ad strategy in one go.
I wasn’t sure what to expect, but Media Quokka felt more like partners. They get how sports and clubs work and built a site and social media that feels personal and professional. Plus, it’s made a big difference in how many orders we get!
